Shipping policy

At Aethorys, we are committed to delivering our high-end pet care solutions to our global community. We work closely with our logistics partners to ensure your order arrives safely and as efficiently as possible.

1. Order Processing Time

  • All orders undergo a thorough quality control inspection and processing phase before being dispatched.

  • Please allow 3 to 7 business days for your order to be processed and prepared for shipment.

  • Orders are not processed or shipped on weekends or public holidays.

2. Estimated Shipping Times

  • We offer international shipping to provide our products to pet lovers worldwide.

  • International Shipping: Delivery typically takes between 15 to 30 business days after the order has been processed.

  • Please note that these timeframes are estimates and may vary based on your specific location and local customs procedures.

3. Tracking Your Order

  • Once your package has been handed over to the carrier, you will receive a confirmation email containing a tracking number.

  • You can use this number to monitor the progress of your delivery through our website or the carrier's official portal.

4. Customs, Duties, and Taxes

  • Aethorys is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

5. Shipping Limitations & Liability

Aethorys shall not be held liable for the following circumstances:

  • Customs Delays: Delays caused by the customs clearance process in the destination country.

  • Incorrect Address: Packages that are undeliverable due to incorrect or incomplete shipping information provided by the customer at checkout.

  • Lost or Stolen Packages: We are not responsible for packages once they have been officially marked as "Delivered" by the carrier.

Aethorys Logistics Team

If your order has not arrived within the estimated timeframe, please contact our support team for assistance.