Refund policy

At Aethorys, we stand behind the quality of our products. However, we understand that sometimes a purchase may not meet your expectations. Please review our policy below regarding returns and refunds:

1. Eligibility Period

• Our refund and return policy is valid for 15 days from the date of purchase.

• If 15 days have passed since your order was placed, we unfortunately cannot offer you a refund or an exchange.

2. Return Conditions

• To be eligible for a return, the item must be unused and in the same condition that you received it.

• The product must remain in its original sealed packaging.

• Items that have been opened, used, or damaged by the customer will not be accepted for return.

3. Mandatory Proof of Claim

• To protect both the customer and the brand, an unboxing video is strictly required for all claims.

• This video must clearly show the unopened package, the shipping label, and the discovery of any defect or missing items.

• Claims without a valid unboxing video will be denied.

4. Fees and Charges

• Restocking Fee: A 30% restocking fee will be applied to all returns that are not due to manufacturer defects (e.g., change of mind).

• Shipping Costs: Customers are responsible for paying their own shipping costs for returning items.

• Initial shipping costs are non-refundable.

5. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.

Aethorys Support Team

If you have any questions regarding your return, please contact our support team directly through the website.